Privacy Policy
Last Updated: 7 April 2026
Who we are
Mentora Academy is a private tuition centre at 39A Broadway, Stratford, London E15 4BQ. Our website is mentoraacademy.co.uk. We are committed to protecting your privacy and handling your data in accordance with GDPR and UK data protection law.
For questions about this policy, contact us at info@mentoraacademy.co.uk.
What data we collect and why
Contact Form & Enquiries
When you submit an enquiry, we collect your name, email, phone number, and programme interest. We use this to respond to your enquiry and schedule assessments.
Legal basis: Legitimate interests and contract performance.
Retention: 2 years from submission.
Student Records
When your child enrols, we collect student details (name, date of birth, year group), parent/guardian contact information, medical or SEN information (if disclosed), attendance records, academic progress, and payment information.
We use this to deliver personalised tuition, track progress, communicate with parents, maintain safeguarding records, and fulfil legal obligations.
Legal basis: Contract performance, legal obligations (safeguarding), and legitimate interests.
Retention: 7 years after the final session, in line with safeguarding and accounting requirements.
Payment Records
Payment and invoicing data is retained for 7 years to comply with UK tax regulations.
Cookies
We use essential cookies for website functionality and Google Analytics for understanding how visitors use the site. Full details are in our Cookie Policy.
Who we share your data with
We do not sell or trade your data. We may share data with:
- Payment processors (Stripe) for tuition fee processing
- Email service providers (Resend) for sending notifications
- Cloud hosting providers (Supabase, Vercel) for application hosting
All providers are GDPR-compliant.
Where your data is stored
Our student management system is hosted on servers in the EU (Frankfurt). Our website is hosted in the United Kingdom. Where service providers process data outside the UK/EEA, appropriate safeguards such as Standard Contractual Clauses are in place.
Data security
We implement appropriate measures to protect your data, including SSL/TLS encryption, password-protected access to records, restricted staff access, regular backups, and staff training on data protection. No system is 100% secure, but we take reasonable steps to safeguard your information.
Safeguarding
As a centre working with children, all tutors undergo enhanced DBS checks. We maintain confidential safeguarding records and may be legally required to share information with local authorities if we have welfare concerns about a child.
Your rights
Under GDPR, you have the right to:
- Access a copy of your personal data
- Rectify inaccurate or incomplete data
- Erase your data (subject to legal retention requirements)
- Restrict how we process your data
- Port your data in a structured format
- Object to processing based on legitimate interests
- Withdraw consent at any time
To exercise any of these rights, email info@mentoraacademy.co.uk. We will respond within 30 days.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised date.
Contact us
Mentora Academy
39A Broadway, Stratford, London E15 4BQ
Email:Â info@mentoraacademy.co.uk
Phone: 020 3633 9567
You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.